Last updated: August 17, 2026
Welcome to Aurelle. These Terms & Conditions explain the rules that apply when you visit our website, create an account, or purchase products from us. By using this website or placing an order, you agree to these terms.
1. About Aurelle
This website is operated by [BUSINESS NAME], trading as Aurelle.
Business address: [BUSINESS ADDRESS]
Email: [CONTACT EMAIL]
Registration number: [BUSINESS REGISTRATION NUMBER]
VAT number: [VAT NUMBER, IF APPLICABLE]
Throughout these terms, “we”, “us”, and “our” refer to Aurelle. “You” refers to any visitor, customer, or user of this website.
2. Using Our Website
You may use this website only for lawful purposes. You must not use it in a way that could damage, disable, overload, or interfere with the website, its security, or another person’s use of it.
You are responsible for ensuring that the information you provide when creating an account or placing an order is accurate and complete.
3. Product Information
We aim to present our products, descriptions, measurements, materials, and colors as accurately as possible. However, colors may appear differently depending on your screen and device settings.
As many jewellery pieces feature natural materials or handcrafted details, slight variations in color, texture, shape, or finish may occur. These variations are part of the individual character of each piece and are not considered defects.
4. Prices and Payment
All prices are displayed in [CURRENCY] and include or exclude applicable taxes as stated on the website.
Shipping costs, duties, and other applicable fees will be displayed before the order is completed whenever possible. International customers may be responsible for import duties, taxes, or customs charges imposed by their country.
Payment must be completed using one of the payment methods available at checkout. Your order will not be processed until payment has been authorized.
5. Orders
After placing an order, you will receive an order confirmation by email. This confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.
We reserve the right to cancel or refuse an order if:
• The product is unavailable
• The payment cannot be authorized
• The product or price information contains an obvious error
• We suspect fraudulent or unauthorized activity
• We cannot deliver to the address provided
If payment has already been collected for a cancelled order, the amount will be refunded using the original payment method.
6. Shipping and Delivery
Orders are prepared and dispatched according to the estimated processing times shown on our website.
Delivery times are estimates and may be affected by the destination, courier delays, customs processing, public holidays, or circumstances outside our reasonable control.
Please ensure that your delivery address is correct before completing your order. We are not responsible for delays or additional costs caused by an incomplete or incorrect address supplied by the customer.
Further information is available on our Shipping & Returns page.
7. Returns and Refunds
Eligible products may be returned within [RETURN PERIOD] days of delivery, subject to the conditions described in our Shipping & Returns Policy.
Returned products must be unused, unworn, undamaged, and returned in their original packaging. For hygiene reasons, certain products may be excluded from return where permitted by applicable law.
Personalized, engraved, made-to-order, or custom products may not be eligible for return unless they are faulty or applicable consumer law provides otherwise.
Approved refunds will be issued to the original payment method. Original shipping costs and return shipping costs may be non-refundable unless the product is faulty or the law requires otherwise.
8. Faulty or Damaged Products
Please inspect your order after delivery. If a product arrives damaged, defective, or incorrect, contact us at [CONTACT EMAIL] within [NUMBER] days and include your order number and clear photographs of the issue.
We will review the request and, where appropriate, offer a replacement, repair, refund, or another remedy required by applicable consumer law.
9. Jewellery Care
Jewellery may naturally change in appearance over time depending on wear, storage, exposure to moisture, cosmetics, chemicals, and individual skin characteristics.
Customers are responsible for following the care instructions supplied with the product or published on our website. Normal wear, accidental damage, improper storage, or failure to follow care instructions may not be considered a manufacturing defect.
10. Gift Cards and Promotional Codes
Gift cards and promotional codes are subject to any additional conditions stated when they are issued.
Promotional codes:
• Must be used before their expiry date
• Cannot be exchanged for cash
• Cannot normally be combined unless otherwise stated
• Must be entered before completing checkout
• May exclude selected products or collections
We reserve the right to withdraw or amend a promotion where legally permitted.
11. Intellectual Property
All website content, including text, branding, photographs, graphics, product designs, logos, and layout, belongs to Aurelle or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, sell, publish, or commercially use any website content without prior written permission.
12. Third-Party Services and Links
Our website may contain links to third-party websites or use services supplied by payment processors, delivery providers, analytics platforms, or other external companies.
We are not responsible for the content, availability, security, or privacy practices of third-party websites and services. Their own terms and policies may apply.
13. Limitation of Liability
Nothing in these terms excludes or limits any liability that cannot legally be excluded or any mandatory rights available to consumers.
To the extent permitted by law, Aurelle will not be liable for indirect, incidental, or consequential losses arising from the use of this website or products purchased from it.
14. Privacy
We process personal information in accordance with our Privacy Policy. Please review that policy to understand what information we collect, why we use it, and what rights may be available to you.
15. Changes to These Terms
We may update these Terms & Conditions to reflect changes to our business, services, website, or legal obligations.
The updated version will be published on this page with a revised “Last updated” date. The terms applicable to an order are generally those in effect when the order is placed, subject to mandatory law.
16. Governing Law
These terms are governed by the laws of [COUNTRY OR REGION], without limiting any mandatory consumer protections that apply in the customer’s place of residence.
Any dispute will be handled by the courts or dispute-resolution bodies that have jurisdiction under applicable law.
17. Contact Us
If you have questions about these Terms & Conditions, please contact us:
Aurelle
[BUSINESS ADDRESS]
[CONTACT EMAIL]
[PHONE NUMBER]